Frequently Asked Questions ( A.K.A. FAQ )

We have collected our most frequently asked questions ( FAQ ) relating to professional carpet and upholstery cleaning to help our customers find the information you are looking for.

General FAQ's

We are fully trained and qualified members of the NCCA ( National Carpet Cleaners Association ).

Yes, we have public and employer’s liability insurance.

We accept cash, card and bank transfer only.

We recommend this as our machine often frightens pets and although we love pets our aim is to protect them whilst we carry out our work.

Most of the time, Yes. We have a specialised odour and urine treatment processes so please ask about this when you get in touch.

We generally get good results when we know what the stain is, and it has been left untreated. Some stains will be permanent which means we cannot offer any guarantee they will be removed.

Yes, we often get asked to deal with burst pipes, radiator and washing machine floods.

We have a simple pricing structure. For domestic standard size rooms we charge £30 a room with a minimum order of £60. Optional extras such as stain protection (stain guard) Flea treatment and urine / odour treatment are available. To get your price visit our GET A PRICE PAGE

If you have a commercial premises please GET IN TOUCH

Professional Carpet Cleaning FAQ's

No, although this is the preferred method, we have other ways to clean your carpets depending on the situation and type of carpet.

No, this is considered the best and safest method to clean your carpets.

Most of the time your carpets will be dry when we leave. However, depending on temperature of the room and the pile of the carpet it could take a couple of hours extra.

Some carpets may be prone to shrinkage, for example wool carpets with a jute backing. We are experienced and take preventative measures. If necessary, we will refuse a job to protect your carpet.

Generally, we allow 3 hours to clean your carpets. However, this can vary depending on factors outside of our control.

Depending on several factors such as time of year, number of occupants, and pets. The recommendation is to clean your carpets every six months.

We would prefer that you move as much furniture as you can. More importantly any large or small items of value. Please note this may incur an additional charge. This allows us to concentrate solely on cleaning your carpet and getting the best result.

This is a question that asked lots online. The answer will depend on factors that are relevant to you.

At Devon Carpet Cleaners, we pride ourselves on our professionalism, our ability to get your carpets and upholstery looking and smelling great again. Educating our customers, saving them money and being friendly honest people.

As a general rule they should, we have heard about carpet cleaners skipping this process out.

We always hoover, this is the first part of our process and with our industrial Sebo hoover can remove much more dry soil from the carpets than a household hoover can.

To keep your carpets looking, smelling and feeling great you generally should have your carpets professionally cleaned every 6 months. this will depend on if you have pets, children and the type of carpet within your house.

The short answer to this is yes.

 

Hiring rug doctor type machines may seem like a cheap idea but this can damage your carpets and leas to faster wear and tear on your carpets. A professional carpet cleaner like ourselves use machines and chemicals that enhance your carpet and help prolong the life of your carpet, saving you long term money.

If you have a holiday home that you visit once a year maybe not, but if you have children, pets wear your shoes in doors then absolutely. Our customers are always amazed  how nice their home feels once the carpets have been cleaned.

Commercial Carpet Cleaning FAQ's

We work with you to find the best way to clean your carpets with minimal disruption to your business.

This is the preferred method for the initial clean. We perform other methods to clean your carpets during the maintenance visits.

No, this is considered the best and safest method to clean your carpets.

Most of the time your carpets will be dry when we leave. However, depending on temperature of the room and the pile of the carpet it could take a couple of hours extra with ventilation.

The recommendation after your first deep clean is to clean your carpets every three months. We offer a service plan for this.

We would prefer that you move as much furniture as you can. More importantly any large or small items of value. This allows us to concentrate solely on cleaning your carpet and getting the best result. Please note that moving furniture will be factored into the quotation.

Professional Upholstery Cleaning FAQ's

No, this is considered the best and safest method to clean your upholstery.

Most of the time your upholstery will be dry when we leave. However, depending on temperature of the room and type of fabric it could take a couple of hours extra with ventilation.

Generally, we allow 3 hours to clean your upholstery and mattresses. However, this can vary depending on factors outside of our control.

Depending on several factors such as time of year, number of occupants, and pets. For example, when sofa cleaning, we recommend a new clean every six months.

Yes, we clean both sides and all edges of your mattress with low controlled water pressure to protect the integrity of your mattress. We can also treat urine and odours during this process.